Your privacy is our priority. We are committed to keeping your personal information secure and ensuring it is well-protected. This statement explains how we handle your data and use it to enhance our services for you.

We believe that everyone should have control over their personal information and the right to decide whether to share it with us. This Privacy Statement details the personal data we may collect from you, how we utilize it, and with whom we may share it. It also outlines the measures we take to safeguard your privacy, how you can exercise your rights, and the procedures we follow to ensure compliance with this statement.

This Privacy Statement applies to any personal data collected, managed, used, and shared by Multistax. It should be read in conjunction with our Terms of Use and Cookie Policy. We may update this Privacy Statement periodically, and the latest version will always be available on our website.

When does this privacy statement apply?

This Privacy Statement applies whenever you visit our websites or contact our team. By doing so, you consent to the collection and use of your personal data as outlined in this statement. Additionally, this Privacy Statement covers any contact details that Multistax receives for the purpose of executing an agreement.

What data do we collect?

We collect your data to provide and enhance our services, as well as to keep you informed about our activities, promotions, or products and services you have purchased. You may provide this information directly through forms on our website, your business card, order details, or email correspondence. We may also gather data by observing how you use our products and services, receiving it from companies that legally share their mailing lists with us, or through cookies on our websites.

Types of personal data we collect

We categorize personal data into different types to better provide our products and services:

• User data: Information that allows us to identify or contact you, such as your name, address, phone number, language preference, gender, email address, participation in our campaigns, and interactions with our websites.
• Traffic data: Technical information necessary for the smooth operation of electronic communications, such as your IP address.
• Sensitive data: We do not process any sensitive data.

Why do we need this data?

We process personal data for various reasons, but only to the extent necessary for specific purposes. With your consent, we collect personal data to fulfill the following objectives:

1. To process your requests for products, services and events:
   We collect your data to fulfill your requests for our products and services. For example, we need your address details when you sign up for our newsletter. Any information you provide is used to deliver the specific services or information you request in the manner you prefer.
2. To respond to inquiries about our products, services and events:
   When you visit our websites or contact our team to inquire about our products and services, we use your data to provide the information you request. This ensures that you receive accurate and relevant details based on your interests.
3. To offer you the best possible service:
   We store your data to improve our customer service. This information helps us set up, maintain, and support our products and services correctly. It also enables us to contact you regarding the next steps in our collaboration or to request feedback about our services. In the event of technical issues or service disruptions, we will use your data to notify you promptly.
4. To inform you about our products, services, events and activities:
   We may use your data to keep you informed about our existing and new products, services, special offers, workshops, events, webinars, training sessions, job vacancies, and more. We might contact you through direct marketing channels, including written communication, email, or telephone, to share information we believe would be of interest to you. You will only receive marketing communications by email if you have provided explicit consent where required.

Additionally, we may analyze your browsing and reading behavior to tailor our website content and newsletters to your interests. This involves tracking your visits to our websites, the pages you view, and the links you click on. By doing so, we aim to make it easier for you to find the information that matters most to you.

Who manages your data?

Your personal data is managed by Multistax. It may be shared among entities within the Multistax, but access is restricted to those employees who need it to perform their job responsibilities.

We also collaborate with external processors. This means we may temporarily share your data with third parties for specific tasks that we cannot perform in-house. In such cases, we always ensure your data is handled confidentially and securely. We include strict data protection clauses in our contracts with these processors. For instance, a processor is never allowed to use your data independently, and your data will be deleted once the processor has completed their task.

We may transfer your personal data to legal successors and related companies, such as subsidiaries and affiliates, for the same purposes outlined in this Privacy Statement. In certain aspects of our products and services, we may work with or subcontract tasks to third parties. These third parties are only permitted to use your data for the same purposes as Multistax. We ensure they adhere to the same standards of confidentiality and security that we uphold.

In some instances, we may use anonymous, aggregated data for commercial purposes or external reporting. This data is never linked to an identifiable individual.

We do not sell or lease your personal data to companies or individuals outside of our company. We treat your data as confidential and safeguard it accordingly.

If we need to transfer your personal data to a third party for any other purpose, we will notify you explicitly, providing details about the third party and the reason for the transfer and processing. Where required by law, we will obtain your explicit consent before proceeding. You have the right to withdraw your consent at any time.

How do we keep your data secure?

We are committed to protecting your personal data and privacy. Our staff receives training on handling confidential information properly, and we have a dedicated team of specialists responsible for securing our IT infrastructure. We employ various technical measures to safeguard your data.

In the event of a data breach that could impact your personal information, we will notify you personally, in accordance with legal requirements.

Please note that our websites may contain links to third-party sites. Their privacy practices are not covered by this Privacy Statement. We encourage you to review their data protection policies.

Accessing, amending, and deleting your data

You have the right to access your personal data. You can request information about whether we process your data, the reasons for processing, the types of data we handle, the third parties with whom we share your data, the source of the data, and any software used for automated processing.

To exercise your right of access, please submit your request in writing. We are required to respond within 30 days from the receipt of your request and all necessary information.

To protect your data and prevent unauthorized access, we may ask you to verify your identity. However, we will not request a copy of your ID card.

You also have the right to correct or delete your personal data if it is incomplete, inaccurate, inappropriate, or outdated. You can contact us by email or postal mail at any time. We will make the necessary corrections or deletions within the legally required timeframe. Please be aware that fulfilling your request might impact the services we can provide. Additionally, we may be unable to delete certain data if it is necessary for an existing agreement or if we are legally obligated to retain it. To ensure your data remains current, please inform us of any changes.

How long do we store your personal data?

We implement appropriate organizational and technical measures to protect your personal data. We do not retain your personal data for longer than necessary for the purposes for which it was collected. The retention period varies depending on the purpose and may be very short in some cases. Once the retention period ends, personal data is either anonymized or deleted.

For user data, we retain it for up to ten years following the end of the last contract or operational agreement. Traffic data is kept for a maximum of five years.

Opting out of personalized advertising

We understand the importance of online privacy and offer options for controlling personalized ads and the use of your data:

You can opt out of receiving personalized ads served by us or on our behalf by clicking the blue icon typically found in the corner of the ads and following the instructions provided. Please note that this opt-out function is specific to your browser and relies on an “opt-out cookie”. If you delete your cookies or upgrade your browser after opting out, you will need to opt out again.

This Privacy Statement was last reviewed and updated on August 23, 2024.

If you have any questions regarding our privacy policy or wish to update your details, please feel free to contact us. You can reach us via email, or telephone using the contact information provided on our website. Additionally, if you have a complaint, you can submit it to us, and we will address it as promptly as possible.

Below, you can see what you have given consent for. You can change or withdraw your consent at any time by clicking on “Change your consent” or “Withdraw your consent.”